Refund Policy
1. Stage 1 Digital Products (ZIP Downloads)
All digital products delivered instantly — such as:
• application ZIP document packs
• guides
• checklists
• templates
are non-refundable, as they cannot be returned once downloaded or accessed.
If you experience issues downloading files, please contact us and we’ll make sure you receive full access.
2. Consultancy & Application Services
Refunds depend on how far your service has progressed.
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Before any work has begun
If you purchased a Basic, Standard, or Premium service and have not yet submitted your intake form, you may request a 60% refund of the full package price.
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After intake form submission
Once the intake form is received and analysis begins, time and consultation are invested.
At this stage, refunds may be partial (up to 40%), based on work completed.
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After services are delivered
Once:
• program recommendations are provided,
• guidance is supplied,
• document collection review begins,
refunds are not available, as work has already been performed.
We always strive to deliver the promised value and support.
3. Missing Documents, Eligibility or Admission Outcomes
We cannot offer refunds if:
• your documents are incomplete or delayed,
• you are not admitted by a university,
• your visa is refused,
• you decide not to continue studying.
Our role is guidance and support — final admissions and visa decisions are made solely by universities and immigration authorities.
4. Service Changes & Upgrades
You may request:
• a service upgrade (Basic → Standard → Premium) by paying the difference
• a pause in your service if needed — email support to arrange timing
We try to be flexible depending on your situation.
5. How to Request a Refund
Email us within the allowed timeframe at:
📧 info@dansamconnect.com
Include:
• your full name
• the email used to purchase
• date of purchase
• which package you purchased
• the reason for your request
We aim to reply within 2–5 business days.
Our Commitment to You
We want every student to feel supported and informed.
If you are unhappy with your experience at any stage, please reach out — we are always here to help.